SXSW - Opening Remarks - Tony Hsieh

I'm sitting in one of the simulcast room watching/listening to Tony Hsieh talk aboutwhat make Zappos a great company.  After reading two of Jim Collins' books, I can tell you that this is one of the few true implementations of that school of thought.  Zappos was built from one set of core values with everything based on that.  For Zappos it's customer service.  You find the right people, people who share your core values, and then keep them happy.

One quote I just heard and lots of people jotted down: "Hire slowly, fire quickly."

Update w/materials from the keynote: Slides